Managed Service Desk

Solutions II solves problems and provides answers to questions quickly and affordably, keeping your end users productive and allowing your IT staff to focus on strategic initiatives. Our ITIL best practice approach provides not only immediate support but also long-term value. We consistently exceed service levels. Our management reports provide insight to identify trends and improve service to your internal (or external) clients. We help you secure the reputation of providing quality IT service to your organization and pride ourselves on always striving to deliver First Contact Resolution (FCR). All enterprise service desk solutions are customizable to meet your technical support requirements. Our Service Desk functions as a seamless extension of your IT team, creating a powerful partnership.