Engineer | Managed Services

• Provide support for products and services remotely involving unique environments and configurations; this may include troubleshooting, implementation, customizations, integrations and product orientation for the client.
• Performs daily/weekly/monthly management of basic to complex Client environments, this may include installing and upgrading software / code, configuring network interfaces, configuring files systems, running scripts, testing / validating final product solutions and developing appropriate client configuration guides.
• Learn and maintain current and in-depth knowledge of Solution II’s Core technologies and related products and solutions as it relates to your skill set.
• Create detailed, accurate and concise professional documentation and reports for Clients.
• Regularly communicates status of all applicable client issues to the team and manager.
• Ensure effective resolution of technical issues encountered managing Client environments.
• Works and communicates well other team members.
• Takes all appropriate actions steps to ensure Client’s environments are running appropriately and as designed.
• Performs assignments and/or special projects as assigned.
• Participate in a 24/7 on-call rotation to provide after-hours, weekend, and holiday support as needed.
• Other duties as assigned 

• 4+ years’ experience in Datacenter Operations and/or Bachelor’s Degree
• Industry Specific Certifications preferred 

Infrastructure & Systems Administration: 

• Strong familiarity with datacenter infrastructure: compute, storage, and networking
• Experience with converged and hyper-converged infrastructure is a plus

• VMware and VMware vSAN (VMware VCP 7.0+ certification a plus)
• Microsoft Hyper-V
• Administration of:
  • Windows Server 2019 – current (certifications a plus)
  • Red Hat Enterprise Linux 7 – 9 (certifications a plus)
  • Experience with enterprise storage systems (e.g., IBM, NetApp, HPE, Dell/EMC) 

Networking & Data Protection: 

• General network administration experience
• Familiarity with backup and disaster recovery methodologies and technologies
• Experience with Veeam is a plus 

Technical Support & Communication: 

• Comfortable resolving technical issues for end users (onsite and remote)
• Strong troubleshooting skills using logic and reasoning
• Strong documentation habits and practices
• Excellent communication skills, both verbal and written
• Strong organizational and customer service skills 

Additional Skills: 

• Familiarity with the Office 365 application suite is a plus 

Criminal History Background Check: 

All hiring decisions are contingent upon review of state-of-residence and FBI fingerprint-based criminal history records. 

Applicants may be required to obtain and provide their criminal history records as part of the hiring process. Applicants will be disqualified for any felony conviction or serious misdemeanors involving violence, theft, or similar offenses. Arrests without a known outcome may also be disqualifying, particularly if the applicant denies the arrest or if the case later results in a conviction. If a report lacks a disposition, we may contact the court directly; any confirmed conviction may result in denial. Applicants may be required to provide their own criminal history records as part of the hiring process.

Our competitive compensation package includes an attractive base salary, commissions, bonuses and a comprehensive benefits package.

Compensation Range: $75,000 - $110,000